Shipping/Returns

 

All orders are processed and shipped from our studio in Decatur Texas

We are a small Chandlery and most Candles are poured to order 

We strive to have the order made, packaged, and sent to you within 2-3 business days of the purchase. Please note that during peek times such as holidays, we may run a few days longer.  If there is a need to expedite your order please contact us, We will do what we can!

We ship Monday through Friday via Fed Ex and USPS please allow and additional 1-4 Business days in transit. This does not include processing. We will send a notification upon shipment.

We do not ship on Weekends or Holidays and we reserve the right to hold shipping during extreme weather, in the event it is too hot or too cold we will contact you.  

We only ship domestically to the 48 Continental United States.

Shipping Costs:  Over $100.00 Ships Free!

$0.00 - $24.99     $ 6.95 Ground Shipping

$25.00 -$49.99     $9.95 Ground Shipping

$50.00 - $74.99    $12.95 Ground Shipping

$75.00 - $99.99    $15.95 Ground Shipping

Returns

If you receive a damaged product, please contact sherryannhicks@gmail.com within 7 days of recieving your order. Please include your order number, and attach a photo of the damaged package and product so we can file a claim with the carrier.  We will send a replacement to you at no cost.

Do to the nature of our product we cannot accept returns or exchanges.